Privacy Policy

INFINITY AK GROUP SDN. BHD. (“INFINITY AK GROUP”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit our website or contact us.

We handle personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).

This policy applies to this website and to enquiries you send us through the website, by phone, by WhatsApp or by email. Work we carry out for clients may also be covered by separate agreements.

By using this website or sending us your details, you acknowledge that you have read and understood this policy.

2.1 Information you give us

When you send an enquiry through our contact form, we collect:

• your name;
• your email address;
• your phone number (optional);
• the service you are interested in (optional); and
• your message.

When you call, message or email us, we collect your name, phone number or email address, and any information you choose to share with us.

2.2 Information collected automatically

When you visit this website, our hosting provider automatically records standard technical information, such as your IP address, browser and device type, the pages requested, and the date and time of each request. This information is used to deliver the website and keep it secure.

2.3 What we do not collect

We do not use analytics, advertising or social media tracking tools on this website.

We do not ask for sensitive personal data. Please do not include sensitive personal data, such as information about your health, religious beliefs or financial accounts, in your message.

Our website and services are intended for businesses, organisations and adults. We do not knowingly collect personal data from children.

We use your personal data to:

• respond to your enquiry and provide information or quotations you request;
• communicate with you about the services you are interested in;
• prepare, provide and support services if you become our client;
• operate, maintain and protect this website; and
• comply with our legal and regulatory obligations.

We will not use your personal data for purposes unrelated to these without your consent.

We will only send you marketing messages if you have agreed to receive them, and you can ask us to stop at any time.

We do not sell, rent or trade your personal data.

We only disclose your personal data to:

• service providers that help us run our website and communications, such as form delivery, email and website hosting (see section 5), who may only use it to provide their services to us;
• our professional advisers, such as lawyers and accountants, where needed;
• government bodies, regulators or law enforcement authorities, where required by law; and
• a successor organisation, if our business is reorganised, merged or sold.

Transfers outside Malaysia. Some of our service providers store or process data on servers located outside Malaysia. Where this happens, we take reasonable steps to ensure your personal data remains protected as required by the PDPA.

This website uses the following third-party services. Each has its own privacy policy.

Privacy policies: Web3Forms (opens in a new tab) · Google (opens in a new tab) · WhatsApp (opens in a new tab) · Zoho (opens in a new tab) · Cloudflare (opens in a new tab)

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure and alteration. These include:

• delivering this website over an encrypted (HTTPS) connection;
• limiting access to enquiries to the people who need it to respond; and
• using reputable service providers for form delivery, email and hosting.

No method of transmitting or storing data over the internet is completely secure, so we cannot guarantee absolute security.

If a personal data breach occurs, we will take prompt steps to contain it and will notify the Personal Data Protection Commissioner and affected individuals where required by law.

We keep personal data only for as long as it is needed for the purposes described in this policy, including responding to your enquiry, providing services, and meeting legal, accounting or reporting requirements.

Enquiries that do not lead to a project are deleted within 24 months of our last contact with you.

When personal data is no longer needed, we delete it or make it anonymous.

Under the PDPA, you may:

• ask for access to the personal data we hold about you;
• ask us to correct personal data that is inaccurate, incomplete, misleading or out of date;
• withdraw your consent to, or ask us to limit, the processing of your personal data; and
• ask us to stop using your personal data for direct marketing.

To make a request, contact us using the details in section 12, with the subject line “Personal data request”. We may need to verify your identity before responding. We will respond within the time required by law, and may charge a fee for access requests where the law allows.

If you withdraw consent or limit processing, we may not be able to respond to your enquiry or provide our services.

This website does not set cookies of its own and does not use tracking or advertising cookies.

Some pages use your browser’s temporary storage for convenience. This information stays on your device and is not sent to us.

The “Under the Hood” panel on our Why Choose Us page reads information from your browser to show how that page loaded. Nothing is stored or sent.

The Google Map on our Contact page may set Google’s own cookies once it loads. You can control or delete cookies in your browser settings.

This website links to other websites and services, such as WhatsApp, Google Maps and the websites listed in section 5. We are not responsible for the content or privacy practices of other websites. Please read their privacy policies before sharing personal data with them.

We may update this policy from time to time, for example to reflect changes to our services, our website or the law. The “Last updated” date at the top shows when it last changed. We encourage you to review this page from time to time.

For questions, requests or complaints about this policy or your personal data, please contact:

INFINITY AK GROUP SDN. BHD.
2-29-07 Verdi Eco, Symphony Hills, Cyberjaya, Selangor, 63000, Malaysia
Email: [email protected] (subject: “Personal data request”)
Phone / WhatsApp: 016-665 5571

If you are not satisfied with our response, you may contact the Personal Data Protection Department (Jabatan Perlindungan Data Peribadi) of Malaysia.